Ignitex Shipping Policy

At Ignitex, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy to understand how we handle orders, shipping costs, delivery times, and more.

Processing Time:

• Orders are processed within 3 to 5 business days (excluding weekends and holidays) after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been shipped, which will include tracking information.

Shipping Rates and Methods:

• Shipping rates will be calculated and displayed at checkout based on your delivery pincode.

International Shipping:

We ship to a wide range of international destinations. However, please note:

• • Customs fees, duties, and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
  • International shipping times may vary based on the destination and customs processing.

Delivery Times:

The estimated delivery time is 10 to 15 days after shipment. If you haven’t received your order within 10-15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Delivery times vary based on your location and the shipping option selected at checkout.

Tracking Your Order:

Once your order has shipped, you will receive an email containing your tracking information. You can
use this information to track your order through the carrier’s website.

Lost or Stolen Packages:

• Ignitex is not responsible for lost or stolen packages after they have been confirmed as delivered. However, if your package is lost in transit, please contact us, and we will work with the carrier to locate your package.

Order Issues or Damages:

If you receive your product in a damaged condition or if there are discrepancies with your order (e.g., wrong items shipped), please notify us within 5 to 7 business days of receiving your package. We will arrange for a replacement or refund where applicable.

Contact Us :

For questions or concerns about our Privacy Policy, please contact us at mail@vajayur.com or mailing us at: Vaj Ayur Wellnness Private Limited, VP11/192 A, TRA 325, Thittamangalam, Vattiyoorkavu PO, Trivan- drum-695013.
call us at Toll Free: 1800 889 1098 (Time 10 am to 5.30pm Sat/Sunday Holiday)